Ring of Honor issued the following apology to its fans over the issues with the iPPV stream Saturday during the “Death Before Dishonor X” Internet PPV from Chicago Ridge, Illinois:
We apologize greatly those that had issues with the internet pay per view on Saturday evening. The issue turned out to be that there was a glitch with the auto-switching between different quality streams in an effort to deliver the best possible stream to all viewers based on their internet speed.
Because of the lack of incident at any of our staffed locations, and favorable technical reports, it became difficult to isolate the issue. Still, we were able to ultimately solve the problem and all viewers were able to watch the pay per view from that point onward.
In stopping the stream to rectify the issue, we were not able to save it as one file therefore right now, only the second half of the show is available as a replay. The full show will be up as soon as it can be rendered into one file.
We do realize that for some fans, you may have missed a significant portion of the first half of the show, and while we hope that the action in the second half of the show was more than worth it, we would like to offer a make-good for the first half by sending everyone that purchased the iPPV up until 9:00pm on the night of the event, a FREE copy of the DVD when it is released. In addition, and as always, the FULL replay will be up as soon as it is ready.
We also hope you understand, that with any production, a number of issues can occur, and that our ultimate goal is to prevent these issues and continue striving to deliver to you, our devoted fans, the BEST wrestling and internet pay per view in the world.
If for some reason, it is felt that the free DVD and continued access to the replay for a year are not a fair make-good for the issues that occurred on Saturday, refund requests will be honored until 12:00 NOON EST on Tuesday, September 18th, 2012. Please send ALL requests to firstname.lastname@example.org. Any processed refunds will nullify the free DVD offer and access to the replay.
Thank you for your continued loyalty and support. We do hope that you will join us for our next iPPV, Saturday October 13th, 2012.